RETURN POLICY
We truly want you to cherish your Golden Bloodstone creation. We understand that sometimes things just don't go as planned, and you might find yourself needing to return or exchange an item. While we don't typically offer returns, we're committed to ensuring your satisfaction and are happy to work with you on a case-by-case basis to find a resolution that leaves you feeling happy with your experience.
Need a Little Magic Adjustment? This is how it works!
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Damaged Items: If your Golden Bloodstone arrives damaged, please contact us within 7 days of receiving your order. Be sure to include your order number and clear photos of the damage. We'll gladly provide a replacement item of equal value or a full refund, depending on your preference and the availability of the item.
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Incorrect Custom Orders: If your custom order doesn't match the design you specified, please contact us within 7 days of receiving your order. Include your order number and a detailed description of the discrepancy. We'll work closely with you to create a replacement that meets your expectations or offer a full refund if a suitable replacement cannot be made.
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Other Concerns: If you have any other concerns about your order, such as sizing issues, unexpected reactions to the materials, or simply a change of heart, please don't hesitate to reach out to us. We'll do our best to understand your situation and find a solution that works for you. While we can't guarantee a refund in every situation, we're committed to providing exceptional customer service and ensuring your satisfaction whenever possible.
To initiate a return or exchange, please contact me personally at bloodofgold83@gmail.com with your order number and a detailed explanation of your concern.
Please note:
- The customer is responsible for return shipping costs unless the item arrived damaged or the custom order was incorrect.
- Depending on the nature of the return or exchange, processing times may vary.
- We appreciate your patience and understanding.